QMax Singapore Pte Ltd (hereinafter referred as "QMax") reserves the right to approve or reject any application by the Customer for a QMax account.
By completing the registration process for any service provided by QMax, the Customer is deemed to have accepted and agreed to be bound by these terms and conditions.
QMax may determine and impose charges, payment terms and prescribed rates and vary or revise the same from time to time, at its sole discretion, and such variation shall be effective as from the date specified by QMax. All tariff charges may be reflected on our official web-site http://www.qmaxcom.com
The Customer shall promptly pay QMax all the Fees and Charges and any other sum due or payable to QMax on the due date with respect to the provision of any QMax service without any set-off, counterclaim, deduction or withholding whatsoever. The Customer shall bear any taxes or levies, including Goods and Service Tax (‘GST') with regard to such Fees and Charges.
The Customer shall promptly check and verify the accuracy of each bill, and immediately notify QMax in writing, within seven (7) days from the date of the bill, of any error, inaccuracy or discrepancy with respect to any amount, item, entry or matter stated therein. The Customer shall promptly provide QMax with all the information and assistance reasonably requested by QMax to investigate and verify any such assertion of error by the Customer.
In the event that the Customer disputes any amount stated in the bill and intends to withhold payment of the amount, the Customer must give QMax a written notice of such dispute before the due date and must state in such notice the grounds and reasons for such dispute. Notwithstanding any such dispute, the Customer shall make payment of the charges or amount of the bill to QMax that are not in dispute.
In the event that upon investigation of the dispute, such withheld amount is payable by the Customer, the Customer shall pay interest on the withheld amount as stated in clause 8 from the date the amount is due until the date of complete payment.
It is agreed that Customers will undertake to settle all bills promptly by due date, failing which interest of 1% per month will be levied on the outstanding amount, subject to a minimum fee of S$ 10.00.
QMax only accepts the following modes of payment:
Credit Card
Customer agrees that any charges made with QMax's services will be billed monthly to the designated card.
Customer is personally responsible for all outstanding QMax service charges. If QMax is unable to settle the bill with the designated credit card company for any reason, the Customer agrees to settle the bill (along with any accrued interest as specified in paragraph 8 hereinabove) via bank draft or cheque in Singapore dollars drawn on a bank in Singapore, or by other means and within the time frame as specified by QMax. The cheques and bank drafts shall be made payable to "QMax Singapore Pte. Ltd.". Further, for any cheques that are returned unpaid, there shall be an additional fee of S$ 5.25 for every such unpaid cheque.Customer shall promptly notify QMax, in writing, if the designated credit card is lost, stolen, expired or is terminated for any reason, or if the Customer wishes to terminate QMax's authorisation to bill the designated card. Customer shall continue to be liable for any outstanding bills. Customer undertakes to make all payments and charges arising in connection with the designated credit card in a timely manner.
GIRO
Customer is required to complete an Interbank GIRO form that permits QMax to deduct the amount of the bill directly from the designated bank account. Customer is personally responsible for all outstanding QMax service charges. If QMax is unable to debit the amount of the bill for any reason, the Customer agrees to settle the bill (along with any accrued interest as specified in paragraph 8 hereinabove) via bank draft or cheque in Singapore dollars drawn on a bank in Singapore, or by other means and within the time frame as specified by QMax. The cheques and bank drafts shall be made payable to "QMax Singapore Pte. Ltd.". Further, for any cheques that are returned unpaid, there shall be an additional fee of S$ 5.25 for every such unpaid cheque. Further, QMax reserves the right to initate legal action under the relevant legislation in force. Customer shall promptly notify QMax, in writing, if Customer wishes to terminate QMax's authorisation to debit the designated bank account. Customer shall continue to be liable for any outstanding bills. QMax requires approval of Customer's authorisation from the relevant bank prior to activation of QMax account. Customer undertakes to make all necessary payments and re-curring costs involved in continuing the payment through GIRO.
Cheques/Cashier's Order
The Customer can make the payment of the bill amount by cheque or cashier's order. The cheque and cashier's order shall be made payable to "QMax Singapore Pte. Ltd". For any cheques that are returned unpaid, there shall be an additional fee of S$ 5.25 for every unpaid cheque. QMax reserves the right to all remedies available to it at law or in equity.
Deposit: Customer shall pay QMax a deposit of S$ 500 [applicable to non-Singapore citizen/non-PR/employment pass and dependent pass holder (‘hereinafter referred to as ‘foreigner'.)] for the purpose of opening a QMax post-paid account. The deposit will be refunded upon termination of account, provided the account has been settled in full and that there are no outstandings to the Customer's account. For pre-paid packages, where the Customer has paid the contract period subscription fee in advance, such amounts paid for pre-paid packages will not be refundable.
The credit limit is S$200 per month for all residential customers (Singaporeans and PR) and S$500 for all foreigners and corporate customers. QMax may request deposit for extension of credit limit.
Customers may receive an interim bill once the applicable credit limit is reached. All interim bills require immediate payment by Cash/Cheque/Credit cards.
QMax reserves the right to suspend or terminate service(s) provided to the Customer if payment has not been received by QMax after the payment due date. The Customer can avoid the suspension or termination of service(s) provided by effecting payment for the total amount (along with any accrued interest as specified in paragraph 8 hereinabove) or the undisputed portion of the invoice within the due date indicated in the suspension or termination notice.
Customer shall be solely responsible and liable and shall indemnify and hold harmless QMax, its affiliates, its agents and their respective directors, officers and employees against all losses and liabilities when using QMax services.
The Customer shall use the QMax service in accordance with the directions/instructions of QMax from time to time and QMax shall not be liable for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the failure by the Customer to do so.
This Agreement is governed by and shall be construed in accordance with the laws of Singapore and the parties hereto irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore.
The above terms and conditions are subject to change at QMax's sole discretion without notice.
QMax shall use reasonable endeavours to provide services of a reasonable quality. QMax does not make any warranty in respect of the quality, speed or reliability or any other aspect of any QMax service.
QMax shall not be liable, in any manner whatsoever, to the Customer for any special, incidental, indirect, exemplary or consequential losses or damages, or for any loss of profits, loss of data, loss of (anticipated) savings or any business disruption or any other issue arising out of the Customer's use of QMax's services.
The Customer agrees and accepts that the performance and provision of any QMax service is dependent on the location of the applicable equipment and their compatibility with other equipment and applicable networks, and that actual performance may vary.
The Customer undertakes that he or she shall not use any aspect of QMax's services to display or communicate content that contravenes any laws / regulations applicable and in effect in Singapore.
QMax shall not be responsible for its failure to perform due to unforseen circumstances or causes beyond its control, including but not restricted to acts of God, wars, riots, embargoes, acts of civil or military authorities, outages, telecommunication failures, power cuts, power surges, fires, floods, epidemics, accidents, strikes or shortages of transportation, facilities, fuel or energy.
Feedback
Alternatively, customers may refer their complaints to the Business Trust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to: BusinessTrust Secretariat
QMax Communications Pte Ltd ("QMax")'s Acceptable Use Policy applies to QMax's subscribers (collectively, the "Customers" and individually, the "Customer") use of QMax's Internet services ("Service").
This Acceptable Use Policy is part of QMax's efforts to provide high quality and reliable service to the Customers; protect the privacy and security of the Customers, systems and networks; encourage responsible use of QMax's resources; and comply with applicable laws.
In consideration of the foregoing, the Customer hereby undertakes:
to use the Service in a responsible manner, taking into account the effects his use of the Service may have on other users and the network;
not to use, or allow anyone else to use, the Service:
not to resell the Service or its component or content provided via the Service;
in relation to email, not to use the Service to :
in relation to newsgroups, not to use the Service to:
The Customer,
if on a flat rate plan, shall observe the following conditions of use:
shall not use the Service to engage in misleading or deceptive marketing practices or to conduct or be part of a business that is illegal.
Use of the Service as described in the foregoing paragraphs is prohibited under this Acceptable Use Policy. These descriptions are however mere guidelines and are not intended to be exhaustive.
The Customer agrees to accept and read all emails addressed from QMax Communications Pte Ltd and to respond to the relevant email should a reply be requested.
The Customer is responsible for ensuring that third parties who use the Service under his consent and authority observe the terms of this Acceptable Use Policy.
Violations of this Acceptable Use Policy may result in a demand for:
immediate removal of offending material;
immediate temporary or permanent filtering, blocked access, suspension of the Customer's account or termination of the Service; or
any other action appropriate to the violation as determined by QMax in its sole discretion and all rights and remedies available to QMax with respect to such activities at law or in equity.
Where feasible, QMax may give notice so that such violations may be addressed voluntarily. However, QMax reserves the right to act without notice when necessary determined by QMax in its sole discretion. QMax may involve, and will co-operate with the legal authorities if criminal activity is suspected. Refunds or credits are not issued in connection with actions taken for violations of this Acceptable Use Policy.
Any complaints regarding the violations of this Acceptable Use Policy by any Customer should be directed to [QMax Customer Service]. Where possible, the Customer should include details that would assist QMax in investigating and resolving the complaint.
This Acceptable Use Policy supplements the agreement made between QMax and the Customer in connection with the use of the Service. If such agreement restricts a particular use of the Service that is not addressed hereunder, the agreement shall govern with respect to such use.
QMax reserves the right to change, vary or supplement this Acceptable Use Policy at its sole discretion and without prior notice. Any decision made by QMax in relation to the Service in accordance with this Acceptable Use Policy shall be final on all matters.
QMax has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our website: http://www.qmaxcom.com
We use your IP address to help increase efficiency, diagnose possible problems with our servers, and to administer our Web site.
Your IP address is used to gather broad demographic information.
Our "online shop" uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers).
Contact information from the order form is used to send orders, information about our company, and promotional material from some of our partners to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.
Our online surveys and competitions ask visitors for contact information (like their email address). The customer's contact information is used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
We run contests on our site in which we ask visitors for contact information (like their email address). The customer's contact information is used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
Accountability
Consent
Limiting Collection
Limiting Use, Disclosure and Retention
Accuracy
Safeguards
Openness
Links
Security
Choice/Opt-Out
Contacting the Web Site
The material and content on this Web site is provided by QMax Communications Pte Ltd to customers/users for informational purposes only. By using the QMax network and/or downloading any material from this site, you agree to the following terms.
Those who choose to access this Site from locations other than Singapore do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the materials contained in this site in violation of applicable Singapore and international export laws and regulations. Any claim relating to the material/s contained in this site shall be governed by the laws of the Republic of Singapore.
The content of this site is protected by Singapore copyright laws. Unauthorised reproduction or distribution of content is prohibited. QMax respects the intellectual property of others, and we ask our users, and visitors to our Web sites, to do the same. At our discretion and in appropriate circumstances, QMax may terminate or suspend service to users who infringe upon the copyright, or other intellectual property rights, of others.